Reference

Terms & Conditions that matter to you

When you open an account at 7up bet, you're agreeing to a clear set of rules about how your account works, how we handle your money, and how…

Account SecurityPayment TermsData Protection
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7up bet Terms & Conditions that matter to you
REACH OUR TEAM

Contact us about these terms

If you have questions about how our terms apply to your account, or need to dispute a transaction, our support team is here to help.

Email Support Email [email protected] with your account details and a clear description of your issue.
Live Chat Open the chat widget in the bottom right of the lobby or this site.
Account Messages Log into your account and open the Messages tab.
DATA & ACCOUNT SAFETY

How we protect your account and information

Our terms include specific rules about how we collect, store and use your personal data.

Encryption Standard

All deposits and withdrawals use SSL 256-bit encryption. Your payment method is verified at deposit, then never transmitted in plain text between your device and our servers.

Data Retention

We keep active account data during play, then retain records for seven years after account closure to comply with local financial and tax law.

Password Security

Your password is hashed and salted before storage. We never see your actual password; only you hold it. Change it anytime in your account settings.

Cookie Policy

We use cookies to keep you logged in, remember your settings, and track gameplay patterns to detect fraud. You can manage cookies in your browser or contact us to opt out.

Third-Party Sharing

We never sell your data to advertisers or brokers. We share payment data only with our payment processors (DANA, OVO, GoPay, QRIS operators) to process your transaction.

Data Request

Email [email protected] to request your data, correct errors, or request deletion. We respond within 30 days and guide you through the process.

Your Terms & Conditions questions answered

Below are the questions we hear most often about how our terms work in practice — from account rules to payment disputes and data requests. If you don't see your question here, reach out to [email protected] or use the chat widget in the lobby.

Yes. You can close your account anytime by emailing [email protected] or requesting closure in your account settings. Withdrawals of any remaining balance are processed within 24 hours. Your data is retained for seven years after closure for tax and legal compliance, but you can request deletion of non-essential data within 30 days of closure.

If you believe a transaction was made in error or without authorisation, contact support immediately with your transaction ID. We investigate disputes within five business days and work with your payment provider (DANA, OVO, GoPay or QRIS) to reverse unauthorised charges. Keep screenshots of the transaction for reference.

No. When you deposit, your payment details are encrypted and sent directly to the payment provider's secure gateway. We store only a tokenised reference to process future withdrawals, never your actual card or wallet number. Your bank or wallet provider holds the real details.

We retain your account data for seven years after closure to meet local financial regulations and tax law. During this period, we do not contact you for marketing. You may request deletion of non-essential personal data (like your phone number) within 30 days of closure; financial records are kept for the full seven-year term.

Change your password immediately in your account settings. If you see unauthorised transactions, email [email protected] right away with your account ID and a description of the activity. We freeze the account within one hour and investigate. Report the issue to your payment provider (DANA, OVO, GoPay or QRIS) as well so they can monitor for fraud.

Yes. Email [email protected] and request a full data export. We compile all personal data (name, email, phone, address, deposit history, activity logs, cookies and device info) into a single file and send it to you within 30 days. You can then correct errors or request deletion of non-essential data.

No. You agree once when you register. If we update these terms, we notify you by email and in-app message at least 14 days before changes take effect. If you don't accept the update, you can close your account. Logging in after the effective date means you accept the new terms.

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